Description : Customer Service Officer. Company : Uniti Group. Location : South Australia

Customer Service Officer Posted: 12/02/2023 Closing Date: 12/03/2023 Job Type: Permanent - Full Time Location: South Australia Job Category: Customer Service

We are one of Australia's fastest growing full-service telecommunications companies; on a mission to deliver fast and reliable internet and voice services to consumer, business and niche markets.

We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

Job Description

An exciting opportunity has become available for a passionate Customer Service Officer based in Adelaide reporting to Customer Service Team Leader.

About the Role:

The Customer Service Officer is a key role focusing on customer experience and satisfaction. You will be a ‘Uniti’ brand and product ambassador with excellent presentation and people skills.

Responsibilities include but not limited to:

• Understanding and shaping customer needs, with a prime focus on getting it right the first time for the customer
• Provide a professional and courteous customer service to all enquiries and communications in line with policies and agreed timeframes
• Ensure all responses are within brand tone and consistent with broader brand messages and positioning
• Respond to and resolve customer service calls, emails, chat, and messages in a timely manner
• Handle customer sales enquiries and complaints, as well as technical & maintenance requests
• Calculate service availability for sales enquiries using the tools provided
• Management of customer billing issues in conjunction with relevant finance and sales staff
• Contribute to the development, improvement and implementation of new processes and systems related to customer service and sales

About you:

The ideal person for this role will have/be:

• Excellent customer service and sales skills
• Previous telecommunication experience in a call centre customer service role or similar is advantageous
• Excellent oral and written communication skills
• Problem Solver with strong attention to detail
• Self-starter who can manage targets/priorities and their time effectively
• Excellent negotiation skills with a strength in dispute resolution
• Ability to work with a range of different stakeholders both internally and externally
• Adaptable and able to work in a dynamic changing environment
• Previous technical or network experience, or an interest in technology is considered favorable
• Team player able to work effectively as part of a team and share knowledge and skills toward achieving a common goal
• Second language is advantageous

Essential Experience:

• Experience in Customer Service-related roles
• Excellent oral and written communication skills
• Problem Solver with strong attention to detail
• Team player able to work effectively as part of a team and share knowledge and skills toward achieving a common goal
• Adaptable and able to work in a dynamic changing environment

About us:

Uniti Group is an exciting, dynamic and fast-growing telecommunications company.

At Uniti Group we are absolutely committed to attracting, developing, and retaining the best people by offering a flexible, diverse, and inclusive workplace where hard work and dedication is rewarded

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at [email protected]

No recruiters please, we manage our recruitment in-house.